I think they're just really naïve, they seem like they care about the product I think they're just sick of everybody's antics. Like I said, it blew my mind at the time. That being said, I've found the community to be an unusually high caliber. You still can't have un-admined public servers. Just get some community volunteers to stay clear of clan life (if that's such a big deal) and have them moderate.
I promise you people would do it. Set some basic oversight over it and make sure they know what offenses to ban, etc. You cannot just design a game to automatically stamp out trolls.
One of the biggest thorns in the side of the last small community I camped in was the official servers, and after those vanished it was a random Russian server hosted by 'Anitalink' that took years to go away. Fortunately the high ping kept many away. There should not be unadmined servers. I'm laissez faire AF but I'm not an anarchist.
I haven't been on much lately but I know the serious gamers will continuously always underestimate how bad trolls are. Society has miscreants and people with disorders and psychosis and they legitimately make up a portion of these people. Some of the most dedicated players I ever encountered were trolls. They'll be the first ones in servers and make sure it's an unpoliced one, not even exaggerating. I don't even hate them, they're just mostly sick people. Don't be naïve, they get off on causing pain. That is the game to them.